Electronic Visit Verification (EVV) is coming January 1, 2021!
Only clients who receive Personal Care Services and caregivers who work service codes T1019 U3 and S5125 SE are affected by this change.
Due to state and vendor delays, not all clients and caregivers will have access to the EVV system by January 1, 2021. In response to these delays, Consumer Direct Care Network Alaska is doing a phased launch by client’s location to onboard clients and caregivers into the EVV system. We will contact you directly with your username and password for the EVV system.
Remember: Timesheets must still be completed throughout the entire process, until otherwise instructed by Consumer Direct Care Network Alaska.
We will send you more information as we receive it. We greatly appreciate your patience through this process.
To help you prepare for EVV, Therap developed training materials. Please review the links below to learn more about EVV. For easy access, Consumer Direct Care Network Alaska has also posted these links on our website. Please visit our EVV Resources page for the latest EVV information.
Self-Paced EVV Training Course
An introduction to Therap’s EVV system
Downloading the Therap App from the Google Play Store
Instructions for downloading the Therap app on Android devices
Downloading the Therap App from the App Store
Instructions for downloading the Therap app on Apple devices
Video: Therap App Self Check-In on Android Devices
Instructions for starting a service visit using the Therap app on Android devices
Video: Therap App Self Check-In on Apple Devices
Instructions for starting a service visit using the Therap app on Apple devices
Therap EVV Frequently Asked Questions Handout
Answers to common Therap questions
Complete Therap EVV Frequently Asked Questions and User Guides
Additional answers to common Therap questions
Therap Live Help
Log in and search for Live Help Online to start your conversation