Training Materials

Overview and Account Activation

The videos and guides below provide step-by-step instructions for using the CDCN web portal.

Understanding Time Entry Tools Guide: Portal Activation

CareAttend Mobile App

The videos and guides below provide step-by-step instructions for using the CareAttend mobile app.

Caregiver Materials

Download the App - Android Download the App - IOS Logging Into CareAttend for the First Time Turning on Biometric Login Adding Caregiver Case Notes Ending a Long-Running Shift Submitting and Approving a Late Shift Signing Out of CareAttend

DirectMyCare.com

The guides below provide step-by-step instructions for using DirectMyCare.com.

Caregiver Materials

Submitting a Shift Adjusting a Shift Suspended Shifts in DirectMyCare Accessing the Notifications Hub Reading the DirectMyCare Legend Resetting Your Password

Client Materials

Accessing the Notifications Hub Reading the DirectMyCare Legend Resetting Your Password Approving or Rejecting Time Accessing Reports and Documents

CareAttend IVR

IVR Instructions Recording Shifts Using the Fob

Payroll

Navigating ADP

Work Week Limits (WWL)/Daily Work Limits (DWL)

Caregiver Handbook How to Request a Temporary Increase Temporary Increase Request Form WWL/DWL Reminders