Overview and Account Activation

The videos and guides below provide step-by-step instructions for using the CDCN web portal.

Understanding Time Entry Tools Guide: Portal Activation

Join a Live Training Session

To prepare for the launch of our new time entry tools, we will host live sessions via Zoom to help you learn more about DirectMyCare Web Portal and the CareAttend mobile app. These live webinars begin Tuesday, September 16 and continue through Thursday, September 25.

Click on the below link to join one of these sessions.

Tuesday, September 16 at 2pm Wednesday, September 24 at 10am Wednesday, September 17 at 10am Wednesday, September 24 at 2pm Thursday, September 18 at 2pm Thursday, September 25 at 10am Friday, September 19 at 12pm Thursday, September 25 at 2pm Monday, September 22 at 10am

CareAttend Mobile App

The videos and guides below provide step-by-step instructions for using the CareAttend mobile app.

 

Caregiver Materials

Download the App - Android Download the App - IOS Logging Into CareAttend for the First Time Turning on Biometric Login Adding Caregiver Case Notes Ending a Long-Running Shift Submitting and Approving a Late Shift Signing Out of CareAttend CareAttend Manual

DirectMyCare.com

The guides below provide step-by-step instructions for using DirectMyCare.com.

Caregiver Materials

Submitting a Shift Adjusting a Shift Suspended Shifts in DirectMyCare Accessing the Notifications Hub Reading the DirectMyCare Legend Resetting Your Password

Client Materials

Accessing the Notifications Hub Reading the DirectMyCare Legend Resetting Your Password Approving or Rejecting Time Accessing Reports and Documents

CareAttend Interactive Voice Response (IVR)

IVR Instructions Recording Shifts Using the Fob

Work Week Limits (WWL)/Daily Work Limits (DWL)

Caregiver Handbook How to Request a Temporary Increase Temporary Increase Request Form WWL/DWL Reminders